FAQs

LSDºR is a challenging, muscle-building, music-driven, low-impact, full-body workout on a modern Pilates-inspired reºformer. By moving slow and breathing deep, you’ll find the strongest possible version of yourself with each muscle-quivering movement and breath — we’re all about the shake-it-til-you-make-it mentality. Our methodology combines controlled movements with intentional breathwork to reºform from within. Connect with your core and your breath to reinspire.

LSD°R is accessible to all fitness levels. All classes offer modifications and options you can take as you grow in your practice. As with anything new, there will be an adjustment period, but our instructors are trained to work with your ability level. We ask that you remain patient, stay focused and get ready to become addicted!

All classes are available to book online up to 7 days in advance (monthly memberships have larger booking windows) Pre registration is required to ensure you’ve held your spot in your favorite class or time slot.

Most of our classes are for All Levels, but we do also offer variations of our classes. Learn more about our class types: here.

Instructors and classes are subject to change without notice. Please visit the LSD°R APP (link) or class schedule (link) for updates.

Grip Socks are required at all LSD°R studios and are available for purchase.

We recommend 3 classes a week to see maximum benefit. We love seeing you but we also believe in rest and recovery! Listen to your body!

Yes! All clients must create an account in order to purchase class credits (link) and register for class (link).

Wear comfortable clothes you can easily move in, much like you’d wear to the gym or a yoga class. For both safety and sanitary reasons, we require that you wear grip socks in all studios. Please bring your water bottle and a small towel (optional). We have a filtering station you can use to refill your bottles. Please leave any hand jewelry at home, as rings can damage the equipment. Lockers are available for valuables.

COMING SOON

If it is your first time at LSD°R please arrive 10-15 minutes early. Doors open 15 minutes prior to class. If you arrive too late for a safety orientation, your class will be re-credited and you will kindly be asked to return another time. If you are an existing client, it is best to show up at least 5 minutes early so that you can get settled and catch the trainer demo.

The First Time Special and 2 Week Pass are only available to first-time guests. Please choose what suits you best, as you will only be able to purchase one of these new client specials. We recommend starting with the 2 Week Unlimited as it takes 3-5 classes to get the hang of the workout. If you prefer to take it slower, the 2-Class Package may be a better fit!

Class credits can be purchased on our website or on our iOS app (link). All sales are final. All classes must be prepaid. Classes are non-refundable, exchangeable, or transferable.

We are sorry, but we do not offer refunds for class credits. If you cancel class within our cancellation policy, the class will be credited back to your account for later use. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.

We do! Please visit our pricing options page for more information.

Yes! Check out our pricing pricing here for a complete list of ways you can move with us. 

All memberships have a two-month minimum commitment after which you can cancel at any time. If you want to cancel your membership after the initial two billing cycles, please email us at least 7 days prior to the expiration of the current cycle and we will cancel the auto-renew.

If requested, we can freeze or hold your membership. Holds must be for a minimum of seven days, and up to a maximum of three months (90 days). We are only able to freeze or hold a membership once every three months. All freeze requests must be made in writing, including start and end date, and be received at least 3 days prior to the desired start date.

To ensure the safety of our clients, you need to arrive prior to class time if you are new to LSD°R as late entry will not be permitted. We require that all new clients receive a proper introduction to the instructor and re°former, so we suggest arriving 10-15 minutes before class begins. Thank you in advance for understanding!

If you are not a new client, it is recommended that you arrive at least five minutes before the start of class. However, we understand that life happens! In the case that you arrive late for class, your spot may be given to a walk-in client. To ensure we hold your spot, we recommend notifying us via email or phone if you are running late.

If you wish to cancel a class, you must do so at least 12 hours in advance or your class credit will be forfeited. Please review our cancellation and walk-in policy in the event you are unable to make your scheduled class.

To avoid losing your credit, reserved classes can be cancelled up to 12 hours prior to the start of the class. If cancelled with less than 12-hour notice, you will lose the credit from your package or be charged a $25 fee if you are on a Monthly Membership or Intro 1-Week Pass.

We do not accept email cancellations. Please cancel your reservation through your account on our website or mobile app.

Switching classes within the 12-hour cancellation period will result in a late cancellation. If you would like to switch your reservation within the 12-hour window, please see our same-day standby policy.

1. Tap the Profile button in the navigation bar at the bottom.
2. Tap the Schedule tab.
3. In the Upcoming section, tap the Cancel button corresponding with the class or appointment you want to cancel.
4. Tap the Yes button to cancel the class.

You can also cancel a class or appointment from the Book screen. Tap the Book button in the navigation bar at the bottom. Then tap the corresponding class or appointment and tap the Cancel button followed by the Cancel Booking button

If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. In order to do so, you must purchase a class or membership. If you do not get a spot in the class, the class credit will be returned to your account. If a spot opens more than 1 hour before the start of class, you will be added to the class and receive an email confirmation.

All classes have a 12-hour cancellation policy, so if you’re added to a class from the waitlist at any time after 12 hours before the start of class, be aware that the 12-hour cancellation policy still applies. If you are added to the class and don’t remove yourself in time, you will lose the class credit or be charged a penalty fee if you are using a Legend Membership.

Any time prior to 1 hour before the start of class, if you are still on the waitlist and realize you no longer want a spot in class, please remove yourself from the waitlist, just like you would cancel a class, and the class credit will be returned to your account.

Please note that the waitlist locks and becomes void at the 1-hour mark prior to that class start time – at which point potential spots in the class are available on a first come first serve basis.

To check your waitlist status, log in to your account on the app or website. If you are on the waitlist, you will see your waitlist position. If you do not want this class, be sure to remove yourself from the waitlist.

The Studio Etiquette policies are in place to ensure that both you and your fellow guests have a great time. We thank you in advance for respecting our studio guidelines.

Don’t forget to say hi!
Please check in with at front desk upon arrival.

No one likes wet grip socks!
Please remove your shoes at the entrance.

Just you and your re°former!
Please put all your belongings, save for your water bottle, in the lockers provided. Yes, that includes your jackets, car keys, phones, and purses! 🤗
Thank you for helping keep our studios looking neat and tidy and ensuring a safe experience for our trainers to move around.
If you have to de-layer during class (when the shakes get spicy), please store your sweaters in the pit of your re°former. There should be no belongings in the surrounding area of your re°former.

Keep it grippy!
Grip socks are mandatory for class, if you are not wearing them, our staff will request that you purchase a pair before taking class.

More shakes, less texts!
Please ensure your phone is on silent during class. We encourage you to leave it in your locker. If you must use your phone during class, we request that you exit the studio area to do so to avoid disrupting other guests. Please note that filming during class is prohibited. Save the selfies for before or after!

All sales of services are final. All services are non-refundable, transferrable, or exchangeable. All services must be prepaid. We do not accept cash.

Returns of retail merchandise must be made within 7 days of purchase for a full refund.  For exchanges or account credit, returns of retail merchandise must be made within 30 days of purchase. Merchandise must be unwashed, unworn, or unused with the original hangtags attached. Proof of payment must accompany the return.

LSD°R is not responsible for any lost or stolen property. We advise you to leave valuables at home and use the lockers on site. Any items left behind will be held in the lost and found for two weeks, at which point they will be donated.

We love your furry friends! However, due to safety considerations and out of respect for the experience of other guests, we cannot allow pets to accompany you during your class. If you have a service dog —  please email [email protected]. We may ask if they are required because of a disability and what task they’ve been trained to perform.

We do not have childcare on site. To respect the experience of other guests and for liability reasons, we don’t allow children in the studio. We apologize for any inconvenience this may cause.

The minimum age to take class is 16 years old. All clients under the age of 19 must have this additional waiver completed by a parent or guardian before taking their first class.

Firstly, Congrats! If you were regularly taking LSD°R before you got pregnant, you can continue to take class as long as you feel comfortable and have your doctor’s approval. Please discuss this class with your doctor before taking class. If you are new to LSD°R, we do not advise you to try it for the first time when pregnant. Doctors don’t recommend taking a new workout when pregnant, especially something as core-intensive as LSD°R.

Your physician should clear any post-pregnancy activity. Typically, doctors recommend waiting at least 8 weeks from vaginal birth and 10-12 weeks from a c-section. Remember to be kind to your body and take your time getting back into a workout routine.

If you are recovering from knee, back, or shoulder surgery we would not advise taking class until your doctor clears you to do so. When ready to return, a private session may be a good option to consider as it will be tailored to meet your needs.